Simplify the management of IT functions so you can concentrate on the more valuable aspects of your business
Service Desk / Helpdesk
IT Helpdesk & Desktop Support managed services ensures that your users’ daily desktop support needs are dealt with in an efficient and timely manner. In addition, monitoring and compilation of statistics allows us to work with you to improve operational efficacy by identifying reoccurring support issues and bottlenecks.
Helpdesk L0/1 in Japan
Telephony *Cisco, Avaya...
Video & Conferencing Services
Video & Conferencing Services provides high quality, reliable conferences with your staff and customers while saving on travel time, fatigue and costs.
Video & audio conferencing management
Events & off sites Interviews & specialist productions
Webcasts Executive/VIP productions
DC health checks
Hands & feet for network, server and storage support
Prodution issue management
Storage & backup management
DR / BCP sites
IMAC (Install, Move, Add, Change)
For your business-as-usual Moves, Adds and Changes. We provide onsite coordination of IT and non-IT entities.
Prepare floor plans, take photos and arrange labelling to ensure all items are moved to the correct location
Trading floor relocations
Arrange moves out of business hours to ensure seamless transition with zero downtime
Our multi-skilled team offers project planning, cable management, hardware procurement, desktop deployment and user support
All equipment is packed in professional protection cases to avoid any risk of damage
Peripheral supply Installation & testing
IT Service Augmentation & Upgrades
When you need additional IT staff but do not want more permanent headcount, EMERGE can supply skilled people at your worksite. This could be for a few months, fixed length project or as a prelude to moving to a full Managed Service outsourced model.
Hardware & operating system upgrade
Server performance checking
Small and Medium Enterprise IT Support
From a few hours a week to fulltime - services that grows as your business expands.
Regular maintenance & backup
Desktop software support
Unforseen needs during working hours
Urgent: within 4 hours
High: within same day
Medium: within 24 hours