You will be responsible for identifying, assessing and solving IT related problems. This includes supporting internal clients with hardware and software issues, documenting all assistance requests and escalating service problems where appropriate. This is a busy and varied role including specific project work.
Your background needs to include:
- Experience in Level 2 technical support
- In-depth knowledge of the MS Office suite, Active Directory principles and Remote Access and Mobile technology
- Banking sector experience
- ITIL certification will be an advantage
- Excellent communication skills
- Attention to detail and customer service skills