Video Conference Reservation Specialist - Hong Kong

Job Title: Video Conference Reservation Specialist - Hong Kong
Location: Hong Kong
Reference: 1435
Contact Name: Ben Cordier
Job Published: March 14, 2017 14:38

Job Description


The Company

Our client is a global financial institute firm. They are looking for your brilliance as a Video Conference Reservation Specialist to support local & regional users. If you are a good reservation & with helpdesk support experience who enjoys working in a dynamic work environment, this could be the ideal job for you to develop your career.

Video Conference Reservation Specialist

Job Role and Responsibilities:

  • Registration of Video Conferences in the system for all entities
  • Manage client expectations for room and video conference reservations and ensure they are logged and booked in a timely manner
  • Interact with Regional and Global Teams to ensure Regional and Global meetings are problem free, launched on time and no negative impact to clients
  • Provide support to clients via telephone in the event called upon during video conferences
  • Ensure that all calls, service requests and change requests are logged and processed according to company procedures
  • Ensure documentation is kept up-to-date and accurate
  • Have the ability to prioritize and adapt quickly in a dynamic environment
  • Be able to work both independently and as part of a team in a professional environment.


Required Skills:

  • Excellent time management skills
  • Pleasant phone manner
  • Excellent communication skills
  • Able to effectively work in a team
  • Fluent in verbal and written English, ability to speak Cantonese and Mandarin are advantages
  • Demonstrate a high level of customer focus and empathy
  • Positive and can-do attitude that enables you to work under pressure
  • Good knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7

Desired skills:

  • Video Conference and audio skills
  • Call center and helpdesk support experience

Job details

Language requirement
English (Fluent)