IT Desktop Support Specialist - Hong Kong

Job Title: IT Desktop Support Specialist - Hong Kong
Location: Hong Kong
Reference: 1437
Contact Name: Ben Cordier
Job Published: March 15, 2017 13:47

Job Description


The Company

Our client is a global financial institute firm. They are looking for your brilliance as an experienced user service helpdesk and administration professional to support local users.

If you are a good problem solver who enjoys working in a dynamic work environment and good opportunities to involve in IT projects, this could be the ideal job for you to develop your career.

Responsibilities and key tasks

• Provide 1st/ 2nd level of Desktop support in the onsite user service desk

• Trouble-shooting and problem fixing of IT hardware and software applications

• Handle all registration within ServiceNow Management system

• Onsite investigation, resolution and escalation of all Incidents affecting the users' desktop

• Ability to diagnose and resolve software issues

• Liaise with third-level support groups when additional support/advice/escalation is required

• Inventory control and system documentation

• Have the ability to prioritize and adapt quickly in a dynamic environment

• Follow existing procedures and provide feedback for process improvement.

• Be detail-oriented and have great follow through skills while you document tasks and tickets.

• Be able to work both independently and as part of a team in a professional environment.

• Undertake IT projects with the IT support team lead


You Profile

• Degree in Computer Science or equivalent work experience.

• In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7

• Experience with IT support ticketing systems and documentation management.

• Experience in training end users to use applications.

• Knowledge/ experience in ITIL is an advantage.

• Excellent interpersonal and communication skills

• Demonstrate a positive attitude

• Demonstrate a high level of customer focus and empathy

• Fluent in verbal and written English, ability to speak Cantonese and Mandarin are advantages.

• Positive and can-do attitude that enables you to work under pressure

• 2-4 years of IT support experience, preferably in financial/ professional service sector

• Candidates with less experience will be considered as Junior IT Support Analyst

Job details

Language requirement
English (Fluent)