Desktop Support Engineer - Permanent with US, Work at client office

Job Title: Desktop Support Engineer - Permanent with US, Work at client office
Contract Type: Permanent
Location: Tokyo
Reference: 1610
Contact Name: Michael Bondy
Job Published: June 08, 2018 19:22

Job Description


Full time Desktop Support Engineer opportunity working onsite at a global securities company in central Tokyo. Excellent opportunity to experience working in a fast-paced environment supporting cutting-edge technologies.


  • • Provide on-site technical support for desktop PCs – both software and hardware
  • • Physically set up computers and software system installation
  • • Perform basic hardware moves and changes
  • • Record and manage all incidents and requests in ticket-tracking system
  • • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • • Proactively inform management of trends, significant problems and expected delays.
  • • Provide other IT-related support as required by the business
  • • Project and event support
  • • Test applications as required by the business before rollout


• Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
• Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
• Strong verbal, written, listening communication experience

• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision

Language Level:
English: Fluent Japanese: Intermediate
Working Shift Hours: 7:00 – 16:00, 10:00 - 19:00

Job details

Language requirement
English (Fluent), Japanese (Conversation)