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URGENT! Contract ~ Jun 2019【Global IT service firm】Bilingual User support / Installation & Delivery - Tokyo

Job Title: URGENT! Contract ~ Jun 2019【Global IT service firm】Bilingual User support / Installation & Delivery - Tokyo
Contract Type: Contract
Location: Tokyo
Industry:
IT
Reference: 2211
Contact Name: Aya Kubota
Job Published: November 09, 2018 11:26

Job Description

Description

The company is global IT service company.

They are looking for an user support engineer who can involve Installation and Delivery at client site.

  • Ticket and call handling for technical inquiries on Windows10 and Office365
  • Technical issue resolution
  • Escalation to central team
  • User communication and alignment on replacement / upgrade date
  • Improve visibility / reporting
  • OS and O365 installation
  • PC Setting based on manual
  • PC shipping to users

Duration: 2018 Dec 01 – 2019 June 30

Requirements

  • 3 years of IT experience
  • Knowledge of Windows 10 and Office 365
  • Good communication skill
  • Advanced English + Japanese verbal / writing communication capability is mandatory

Job details

Language requirement
Japanese (Business advanced), English (Business advanced)
Visa requirement
Japan