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Service Desk - Call Manager

Job Title: Service Desk - Call Manager
Location: Tokyo
Industry:
IT
Reference: 17
Contact Name: Ben Cordier
Job Published: October 18, 2017 09:41

Job Description

Description

Work within a team to provide first line support via phone to Front & Back Office staff Primarily to provide first line support for all PC issues, within a standardized operating environment (Windows XP & Windows 7) Identification of issues and escalation to the appropriate second or third line IT teams both locally and globally following identification and initial troubleshooting Flexibility to work on a shift basis to provide coverage to users

Requirements

At least one year experience in an IT user support role Strong written and excellent verbal communication skills Proactive, self reliant and able to prioritize and multi task Bilingual - fluent in Japanese and English Strong customer services skills Desired Skills Financial industry experience Personal Skills Effective Communication Skills Problem Solving Skills Desire to continuously improve Accountable and focused on deliverables

Job details

Language requirement
English (Fluent), Japanese (Fluent)
Visa requirement
Japan