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Proxy Technical Consultant【外資系ITサービスプロバイダー】契約社員 @Shinjuku

Job Title: Proxy Technical Consultant【外資系ITサービスプロバイダー】契約社員 @Shinjuku
Location: KANAGAWA
Industry:
IT
Reference: 2634
Contact Name: Junichiro Kadomoto
Job Published: September 03, 2019 13:58

Job Description

Description

外資系ITサービスプロバイダーにて、1年以上のProxy関連経験お持ちのエンジニアを募集しております。Japanese: JLPT N2 or Above, English: Business level or above

<業務内容>
- Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.
- Documenting the solutions provided to the Customers in the ticketing tool.
- Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.
- Documentation of RCA in proper RCA template.
- Best practices or preventive measure implementation based on the RCA action items.
- Should be open to work in 24/7

Requirements

<必須経験・知識>
- Minimum 1-year experience in managing any Proxy .
- Experience in any one Proxy platform like Cisco, ZScalar, Symantec, etc.
- Holding experience in end to end design and implementation.
- Basic knowledge of Internet, DNS, website categories

Job details

Language requirement
Japanese (Business), English (Business)