Excellent opportunity as part of a great team providing superior support.
Guarantee the support, management, integrity and quality of the Video and Audio Conferencing infrastructure
Responsible for proactive monitoring and control of the Video Conference environment, and Incident Management of any issues.
Asset Management of Media Services equipment Direct Escalation of issues related to CISCO, Avaya and Tandberg hardware
Provide in-room white glove services to VIP clients and on standby support to VVIP clients Support clients via Remote Video Concierge Support
Registration of Video Conferences in the system for all entities
Manage client expectations for room and video conference reservations and ensure they are logged and booked in a timely manner
Be able to provide white glove service for Senior Level staff Interact with Regional and Global Teams to ensure Regional and Global meetings are problem free, launched on time and no negative impact to clients
Provide support to clients via telephone in the event called upon during video conferences.
Ensure that all calls, service requests and change requests are logged and processed according to company procedures
Provide regular status reports to management.
Ensure documentation is kept up-to-date and accurate.
- Strong customer service and support skills
- Able to deal with executives and be able to understand their requirements
- Attention to detail
- Business English & Native Japanese skills
- Excellent time management skills
- Pleasant phone manner
- Excellent communication skills
- Able to effectively work in a team
- Desired skills: Video and audio skills Call center and helpdesk support experience
- Language requirement
- Japanese (Native), English (Business)