ITIL Process Consultant 【外資系ITサービスプロバイダー】1年契約 横浜勤務 ~7M

Job Title: ITIL Process Consultant 【外資系ITサービスプロバイダー】1年契約 横浜勤務 ~7M
Location: KANAGAWA
Reference: 2559
Contact Name: Junichiro Kadomoto
Job Published: July 18, 2019 12:08

Job Description



- Understand the ITSM landscape of the Customer and understand In-scope ITIL processes to be designed

- Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer’s environment

- Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors

- Prepare the Process definition plan, identify the reviewers and process sign-off mechanism

- Author the Process documents and get them signed-off from the Customer (include the required Process flows, diagrams) as per the agreed Template

- Collaborate with the Tools team (Internal / Customer) as required to customize the ITSM Tools in-scope

- Agree with the Customer on KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics

- Agree with the Customer on the Reporting requirements and the Templates to be used for the same

- Provide the Process training to all the Resources in the Engagement

- Provide proper handholding of the Processes to the Service Manager / Process Owners / SQAs.

- Propose the Service Improvement plans (SIPs), if possible to the Customer / Service Manager for future Service improvement.


- More than 5-years of experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.

- Experience in Process designing in at least 2 ITSM Engagements

- ITIL 2011 Expert / ITIL 2011 Intermediate Certified

- Knowledge of ITSM Tools

- Capability to deliver ITIL Trainings

- Excellent team management skills and inter-personal skills

- Excellent Presentation skills, verbal and written communication skills and facilitation skills

- Good documentation and process flow diagramming skills

- Graduate or Postgraduate in Management / Engineering / Computer sciences

Job details

Language requirement
English (Business), Japanese (Conversation)