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ITサービスマネジメント アシスタント (コーディネーター) / ITSM assistant (coordinator) 東京勤務 【日系大手・金融グループ会社/PATHWAYS】 (契約社員)

Job Title: ITサービスマネジメント アシスタント (コーディネーター) / ITSM assistant (coordinator) 東京勤務 【日系大手・金融グループ会社/PATHWAYS】 (契約社員)
Contract Type: Contract
Location: Tokyo
Industry:
IT
Reference: 1839
Contact Name: Takashi Seta
Job Published: December 26, 2017 09:08

Job Description

Description

日系大手・金融グループ会社にて就業頂く、ITサービスマネジメント アシスタント (ITSM assistant) を求めております。

ServiceNowという、ITサービス管理ツール (IT Service Management Service Tool) のコーディネーターとして、ユーザー登録やプロセス管理、会議設定、ドキュメンテーションを行って頂くポジションです。

ITインフラ部門のサービスマネジメントチームにて就業頂くポジションで、ServiceNowのテクニカルなスタッフ(外国籍)の方と、従業員の間に入ってコミュニケーションを取って頂きます。

職務内容:
Below is a high level list of responsibilities and the frequency of performance.

Utilizing ServiceNow (IT Service Management Service Tool) to perform the following tasks.

  • Handing tickets (acting as a coordinator, reviewing necessary documents are attached communicating with requestors as necessary) for Service Request directly related to ServiceNow and Change Management. (BAU, Daily)
  • Facilitating the Change Advisory Board (this is setting up the room, sharing the screen and taking minutes when required). Actual approval authority is based on CIO and CIO Direct Reports (BAU, Weekly)
  • Answer end user concerns if an low incident is raised regarding ServiceNow (Rarely)
  • Support creating/ modifying workflows within the ITSM module. This is supporting the technical resource regarding end user requirement communication (BAU, Daily).
  • Maintenance of CMDB (adding, modifying, removing CI’s)(Ad hoc)
  • Other system administration routine maintenance (eg add/ modify users within ServiceNow (BAU-Bi-weekly).
  • Support testing within the ServiceNow upgrade (ServiceNow environment will have to be upgraded in 2018)(Ad hoc)
  • Some translation between English to Japanese for documentation/ mails which needs to be created or modified to support the ITSM process (Ad hoc)

就業時間 9 時 00分 ~ 18時 00 分
休憩時間 12:00 - 13:00 残業 10 H/月(見込み)
エンドユーザー 約1200名

Requirements

必須要件:

  • Some experience in system administration/ ticket handling/ CMDB
  • Some understanding of ITIL Process (Incident, Change Management
  • Any experience using ServiceNow would be a plus
  • Native Japanese Speaker / Business English Level (Read/ Write)

Job details

Language requirement
Japanese (Native), English (Business)
Visa requirement
Japan