Desktop Support Engineer(Financial industry)Tokyo

Job Title: Desktop Support Engineer(Financial industry)Tokyo
Contract Type: Permanent
Location: Tokyo
Reference: 2629
Contact Name: Michael Bondy
Job Published: September 10, 2019 11:01

Job Description


Excellent onsite opportunity at a major global financial institution.

Key roles and Responsibilities-

  • Work within a team to provide front line support both by phone and face-to-face to Back Office staff.
  • Primarily to provide first and second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
  • Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and rollouts) as well as day-to-day support.
  • Assistance to all FA&O, Equity Research and Private Banking business units Software, user administration (Windows 7 & Windows 10 Systems and application, account administration; share permission administration etc) Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc)
  • Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.


  • At least two years experience in an IT support role Able and willing to do level 1 helpdesk and level 2 deskside support
  • Bilingual - fluent in Japanese and English

Desired Skills

  • Financial industry experience
  • ITIL Personal Skills
  • Effective Communication Skills
  • Problem Solving Skills
  • Desire to continuously improve Accountable and focused on deliverables

Job details

Language requirement
English (Fluent), Japanese (Business advanced)