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Desktop Support (Back Office) / デスクトップサポートエンジニア 【外資系・大手金融/Emerge】東京勤務 正社員

Job Title: Desktop Support (Back Office) / デスクトップサポートエンジニア 【外資系・大手金融/Emerge】東京勤務 正社員
Contract Type: Permanent
Location: Tokyo
Industry:
IT
Reference: 2340
Contact Name: Michael Bondy
Job Published: March 01, 2019 20:09

Job Description

Description

Excellent opportunity to work as part of our IT Managed Services onsite at a major global financial institution.

JD:
- Work within a team to provide front line support both by phone and face-to-face to Back Office staff Primarily to provide first and second line support for all PC issues, within a standardized operating environment
- Identification of issues and escalation to appropriate second or third line IT teams both locally and globally following identification and initial troubleshooting
- Involvement in related projects (eg, application implementation and rollouts) as well as day-to-day support.
- Assistance to all FA&O, Equity Research and Private Banking business units Software, user administration (Windows XP & Windows 7 Systems and application, account administration; share permission administration etc)
- Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc) - Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.

  1. 契約期間/Contract terms: Permanent
  2. 試用期間/Probation period: 3 months
  3. 就業場所/Work location: Roppongi icchome
  4. 就業時間/Work hour: 9:00 - 18:00, 10:00 - 19:00 (flex)
  5. 休憩時間/Break time: 1 hour
  6. 休日/Holiday: Sat & Sun, national holidays
  7. 賃金/Salary: 5M yen ~ Flexible + overtime

Requirements

Requirements:
- At least two years experience in an IT support role
- Able and willing to do level 1 helpdesk and level 2 deskside support
- Bilingual - Native in Japanese and Business in English

Desired Skills
- Financial industry experience
- ITIL

- Personal Skills:
- Effective Communication Skills
- Problem Solving Skills
- Desire to continuously improve
- Accountable and focused on deliverables

Job details

Language requirement
Japanese (Native), English (Business)