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Desktop Engineer - Finance firm (Contract start, possibly perm later)

Job Title: Desktop Engineer - Finance firm (Contract start, possibly perm later)
Location: Unknown
Industry:
IT
Reference: 2030
Contact Name: Aya Kubota
Job Published: July 26, 2018 11:38

Job Description

Description

New Opening working in the front office user support team at a major global financial institution.
PRINCIPAL DUTIES AND RESPONSIBILITES
• Provide on-site technical support for desktop PCs – both software and hardware
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Proactively inform management of trends, significant problems and expected delays.
• Provide other IT-related support as required by the business
• Test applications as required by the business before rollout

Requirements

• Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
• Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
• Strong verbal, written, listening communication experience

SKILLS
• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision
Language Level:
English: Fluent Japanese: Daily Conversation
Working Shift Hours: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00

Job details

Language requirement
English (Fluent), Japanese (Conversation)
Visa requirement
Japan