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Bilingual IT support Engineer - Finance firm (Contract start, possibly perm later)

Job Title: Bilingual IT support Engineer - Finance firm (Contract start, possibly perm later)
Location: Unknown
Industry:
IT
Reference: 2265
Contact Name: Aya Kubota
Job Published: December 06, 2018 15:58

Job Description

Description

The company is foreign based IT service company.

They are hiring for a Bilingual IT support engineer who will be working in middle office user support team at a major global financial institution.


PRINCIPAL DUTIES AND RESPONSIBILITES

  • • Provide on-site technical support for desktop PCs – both software and hardware
  • • Physically set up computers and software system installation
  • • Perform basic hardware moves and changes
  • • Record and manage all incidents and requests in ticket-tracking system
  • • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • • Proactively inform management of trends, significant problems and expected delays.
  • • Provide other IT-related support as required by the business
  • • Test applications as required by the business before rollout

Requirements

• Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
• Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
• Strong verbal, written, listening communication experience

SKILLS
• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision

Language Level:
English: Business/ Japanese: Native
Working Shift Hours: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00

日本人のユーザーをサポートするポジションのため、日本のカスタマーサポートレベル、カスタマーサービスマインドが求められます。

ITだけでなくアドミタイプの細かい作業が苦手でなく、チームワーク力のある方をお待ちしております。

Job details

Language requirement
Japanese (Native), English (Business)
Visa requirement
Japan