【長期契約】L2 / Walkin support - Tokyo

Job Title: 【長期契約】L2 / Walkin support - Tokyo
Contract Type: Contract
Location: Tokyo
Reference: 2040
Contact Name: Aya Kubota
Job Published: August 09, 2018 14:45

Job Description


The company is hiring a bilingual L2 / Walkin support specialist.

You will be providing friendly face-to-face support for the overall technology needs of Company customers.

  • Friendly response and ownership of issues and requests presented by walkup guests
  • Address issues raised via social media (Yammer) and other written formats including email
  • Document and report on all work performed on behalf of customers
  • OS imaging, software install/configuration, account creation
  • Maintain accurate inventory and support records
  • Work with service providers to expedite and resolve issues impacting productivity
  • Produce verbal and written status reports with emphasis on high-profile issues
  • Adhere to company and business unit policies and standards
  • Establish and maintain relationships with service providers, manufacturers, resellers and contractors
  • Exercise discretion as appropriate
  • Proactively monitor, assess and address support requirements
  • Create system and support documentation as required


• Apple Certification – ACMT or similar
• Extensive knowledge of Apple products
• Superior customer service and people skills
• Friendly and approachable demeanor and professional appearance
• Enthusiasm, resilience, and a positive attitude
• Well-developed sense of urgency and ability to multitask
• Must enjoy working on a team and sharing responsibilities
• Must be an exceptional communicator
• Field experience supporting a variety of technologies and services (see below)
• Advanced technical abilities including solid troubleshooting skills applicable to Apple, Windows, in both physical and virtual environments
• Strong networking knowledge and familiarity with TCP/IP protocol, Microsoft Exchange, and Active Directory
• Ability to work and complete projects with minimal supervision
• Attention to detail
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Job details

Language requirement
Japanese (Fluent), English (Business)
Visa requirement