Customer Support Manager/Project Manager

Job Title: Customer Support Manager/Project Manager
Contract Type: Permanent
Location: Tokyo
Reference: 2065
Contact Name: Manu Tomar
Job Published: August 24, 2018 10:32

Job Description



  • Coordinate internal resources and external vendors for the smooth operation of projects.
  • Ensure that all projects are on time, within scope and within budget.
  • Ensure resource availability and allocation.
  • Provide training and guidance to team leads on projects.
  • Measure project performance using appropriate systems, tools and techniques.
  • Report and escalate to management as needed.
  • Establish and maintain relationships with third parties/vendors.
  • Meet with potential clients and explain services.
  • Create invoices, quotes and estimates when needed by clients.
  • Devise new processes and procedures for the service line and help with implementation.
  • Communicate with existing clients daily by phone, chat, e-mail to ensure they are happy with our services.
  • Take part with HR in interviewing candidates and assessing their fit to the position.



  • Previous experience as a project manager or similar position.
  • Excellent client-facing and internal communication skills
  • Excellent interpersonal skills.
  • Excellent written and verbal communication skills in English and Japanese.
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office/Excel

Job details

Language requirement
Japanese (Business), English (Business)