Contract【Tokyo2020-IT】Operational Staffing and Training Manager

Job Title: Contract【Tokyo2020-IT】Operational Staffing and Training Manager
Location: Tokyo
Reference: 2312
Contact Name: Manu Tomar
Job Published: January 11, 2019 09:49

Job Description


The company is major IT service company that support Tokyo Olympic/Paralympic 2020.

The company is hiring an Operational Training Manager who will manage operations and operational staffing activities, Technology training project, and support operational policies and procedure project, Technology rehearsal project and etc.


  • Operational staffing activities:
    • Consolidate staffing requirements
    • Maintain the Operational organization charts
    • Plan, create and consolidate the Operational Job Descriptions
    • Plan, create and maintain on-boarding / departure procedures, including provision of IDs, training and items
    • Manage items procured to team staffs
    • Define the support shift scheduling procedures
    • Plan, create and maintain staff shift schedules
    • Coordinate and resolve venue staffing and logistic issues
    • Maintain staff contact information up to date
    • Maintain staff shift schedules up to date
    • Manage changes in staff shift schedules and its acknowledgement
  • Technology operational training project:
    • Maintain training strategy and training requirements
    • Identify training needs for Technology team
    • Prepare training facilities and e-learning systems
    • Manage trainers to start required training in timely manner
    • Develop and maintain the training plan / training matrix for each Games Time Job Positions
    • Produce training guidelines
    • Ensure quality and consistency of produced training material
    • Plan training sessions and manage training facilities bookings
    • Maintain training records
    • Ensure that training targets are set, maintained and met
    • Report KPIs on training
  • Support Operational Policies and Procedures (PnP) project:
    • Manage PnP Matrix, ensure consistency with the organization charts and training contents
    • Follow the progress of PnP preparation and organize the review of documents
    • Support Operations Process Manager on managing change requests about Policies and Procedures
  • Drive the Technology Rehearsal Project:
    • Support Technology Rehearsals planning activities
    • Coordinate various stakeholders to produce / receive required deliverables within the planned timeframe
    • Proactively identify any risks foreseen in the Technology Rehearsal project.
    • Proactively manage changes in project scope
  • Undertake any other specific task allocated by the Core Operations Manager
  • Escalate issues to the Core Operations Manager.

All these tasks should focus on:

  • Provide high quality and excellent content training/communication
  • Ensuring the full success of the Games Operations.
  • Reusing, as often as possible, existing material and procedures from previous Olympic Games
  • Providing an excellent service to our customers


  • Previous experience in training and staffing (preferably with IT background)
  • Previous experience as a team leader / project manager with members to manage, deliverables to deliver in pre-defined timeline
  • Excellent communication and interpersonal skills
  • Ability to defuse tension among project team, should it arise
  • Excellent presentation skills
  • Good planning and organizational skills
  • Ability to work in a high-pressure environment
  • Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Ability to work in a multicultural environment
  • Experience in working in a team-oriented, collaborative environment
  • Flexible approach to working hours
  • Fluent or native in English
  • Ability to accept a significant level of responsibility and accountability
  • Ability to quickly understand complex problems and devise effective solutions

Job details

¥6,500,000 Yearly ~ ¥8,000,000 Yearly
Language requirement
English (Fluent)