Client Support Analyst/クライアントサポートアナリスト(金融)

Job Title: Client Support Analyst/クライアントサポートアナリスト(金融)
Location: Tokyo
Reference: 1676
Contact Name: Aya Kubota
Job Published: November 30, 2017 09:31

Job Description


• Work closely with local and regional team members for advanced troubleshooting of Enterprise systems and specific software applications
• Deliver excellent customer service following established processes to resolve issues and requests via telephone and email to both internal and external customers
• Record and manage all incidents and requests in ticket-tracking system
• Conduct troubleshooting using documented procedures and available tools to deliver support for computers, infrastructure application and user admin support via telephone and email
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Proactively inform management of trends, significant problems and expected delays.
• Handle problem resolution which may require follow-up and/or escalation to a higher level of expertise
• Prepare and deliver remote devices to external clients via postal mail


• Experience in delivering Superior Customer Service experience, from a financial company preferably
• Strong verbal, written, listening communication experience
• Japanese: Native
• English: Advanced – reading, writing and listening
• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision

Language Level:
English: Advanced, Japanese: Native

Working Shift Hours:

9:00 – 18:00

Job details

Language requirement
Japanese (Native), English (Business)