As Emerge's global ITMS team member you will work for a Major financial services company as a Call Manager - IT Helpdesk staff.
- Work within a team to provide first line support via phone to Front & Back Office staff.
- Primarily to provide first line support for all PC issues, within a standardized operating environment (Windows XP & Windows 7)
- Identification of issues and escalation to the appropriate second or third line IT teams both locally and globally following identification and initial troubleshooting
- Flexibility to work on a shift basis to provide coverage to users
- At least one year experience in an IT user support role
- Strong written and excellent verbal communication skills
- Proactive, self reliant and able to prioritize and multi task
- Bilingual - fluent in Japanese and English
- Strong customer services skills
- Effective Communication Skills
- Problem Solving Skills
- Desire to continuously improve
- Accountable and focused on deliverables
- Language requirement
- Japanese (Native), English (Fluent)