Call Manager - IT Helpdesk 【外資系・大手金融/Emerge】正社員

Job Title: Call Manager - IT Helpdesk 【外資系・大手金融/Emerge】正社員
Contract Type: Permanent
Location: Tokyo
Reference: 2632
Contact Name: Michael Bondy
Job Published: August 27, 2019 17:48

Job Description


As Emerge's global ITMS team member you will work for a Major financial services company as a Call Manager - IT Helpdesk staff.


  • Work within a team to provide first line support via phone to Front & Back Office staff.
  • Primarily to provide first line support for all PC issues, within a standardized operating environment (Windows 7 & Windows 10)
  • Identification of issues and escalation to the appropriate second or third line IT teams both locally and globally following identification and initial troubleshooting
  • Flexibility to work on a shift basis to provide coverage to users


  • Basic knowledge of IT good customer service skill
  • Strong written and excellent verbal communication skills
  • Proactive, self reliant and able to prioritize and multi task
  • Bilingual - fluent in Japanese and business level in English
  • Strong customer services skills and conversation on phone calls

Personal Skills

  • Effective Communication Skills
  • Problem Solving Skills
  • Desire to continuously improve
  • Accountable and focused on deliverables

Job details

Language requirement
Japanese (Native), English (Business)