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<急募!>正社員【外資系HRアウトソーシング企業】Account Manager/アカウントマネジャー/Solution sales

Job Title: <急募!>正社員【外資系HRアウトソーシング企業】Account Manager/アカウントマネジャー/Solution sales
Contract Type: Permanent
Location: 東京都
Industry:
Reference: 1916
Contact Name: Aya Kubota
Job Published: April 27, 2018 09:38

Job Description

Description

  • The Account Manager is responsible in managing the key relationships of payroll clients in Asia, acting as the first line of escalation for any commercial, business or relationship issues. He/She is an objective client advocate back into the business, maintaining a high level of client satisfaction whilst managing clients’ expectations.
  • The Account Manager will also be responsible in generating revenues from existing client base, by recommending value added services, upgrades, upselling and other consulting services.

KEY RESPONSIBILITIES

  • Establish a very strong relationship with clients, being a trusted source of contact for the clients
  • Act as an objective client advocate back into the business, maintaining a high level of client satisfaction whilst managing client’s expectations
  • Act as the client’s first line of escalation for commercial, business and relationship issues, working and coordinating with key delivery groups to meet the client’s needs, as well as being the client advocate
  • Maintain high level of client retention rate based on strong client satisfaction and excellent value, as well as making sure clients are reference-able for new sales prospect
  • Coordinate and work with internal functional and delivery groups to deliver required client outcomes and results, coordinating the quality and timeliness of all client communications
  • Generate revenues from existing client base, by recommending/promoting value added services, upgrades, upselling into new solutions and consulting services
  • Develop a client strategic/engagement plan for all key clients to maximise client revenues and satisfaction levels
  • Manage and maintain up-to-date client contracts and renewals, reflecting the services engaged for and the expectations of the clients
  • Maintain strong morale and client facing capabilities within the business for resources working with clients

Requirements

KNOWLEDGE

  • Demonstrated proficiency in Microsoft Excel, Word, Powerpoint
  • Demonstrated ability to develop and maintain a supportive, productive and mutually beneficial relationships with others in the workplace; establishing connections with internal and external parties that are essential for the accomplishment of work goals
  • Demonstrated ability to develop an effective communication using techniques / methods to convey clear information / ideas to ensure others understanding and maximise engagement
  • Demonstrated ability to identify and understand issues / problems / opportunities, and effectively drawing conclusions with actions to be taken in a timely manner
  • Demonstrated ability to manage relationships and influence / motivate outcomes to both internal and external parties.

SKILLS and EXPERIENCE

  • Experience in managing client accounts at a senior level
  • Strong commercial acumen with experience in contract negotiation and track record in achieving targets
  • Experience in Outsourcing, Software, Payroll, HR or a consulting organization
  • Preferably tertiary qualifications in business
  • A minimum of 3 years’ experience in account management
  • Appropriate tertiary and professional qualifications in business

Job details

Language requirement
Japanese (Fluent), English (Business)
Visa requirement
Japan

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