- To provide day to day 1st and 2nd level onsite support and resolution to technical issues involving Lotus Notes, PC troubleshooting, Microsoft Office Applications, Good for Enterprise, Fire Fox, Internet Explorer, Network Connectivity, Printer Mapping,
- Coordinating with external vendors for laptop/desktop Hardware/Server/VPN/WAN issues
- Maintain customer incident tracking system with new incidents, updates, and resolutions.
- Configuration and Troubleshooting of LAN and WAN with TCP/IP Properties.
- Managing User Accounts, Profiles, Groups & resource Permissions.
- Configure printers and label printers on network and resolve printer problems
- Act as a central point of contact between the customer and other IT teams
- To respond users’ requests for helpdesk needs (problems, new requests)
- Work with external vendor in maintaining WAN involving a MPLS network
- Documentation of technical changes, tracking and record keeping.
- Coordinating with Regional IT Team and vendors for Critical, P1 and P2 tickets effectively and keep the Stake holders updated about the major outages
- Coordinating for sending outage broadcast mails as per the agreed timeline
- Email messaging support configurations, troubleshooting (Lotus Notes)
- Printer Support and Printer Queue administration
- Documenting and editing knowledgebase articles.
- Taking part in local project roll outs such as software installs, OS upgrades, Hardware Upgrades
- Local user Account administration
- File and Printer administration
- Experience in backup tool – Backup Exec /NetBackup
- Perform routine system administrative and maintenance tasks
- Install additional server software (Antivirus, Backup, Monitoring) with support from vendor
- Perform daily system administration ensuring servers are backed up and data is secured from
- Monday to Friday excluding Japanese public holidays
- Japanese native + business level English
- 2 years + IT support experience
- PC kitting experience (upon joining and leaving preparation)
- Active Directory
- Troubleshooting of IT hardware and software
- ¥300,000 Monthly ～ ¥400,000 Monthly
- Language requirement
- Japanese (Native), English (Business)