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正社員【大手外資系クライアント先常駐】日英バイリンガルシニアビッグデータサポートエンジニア - client support

Job Title: 正社員【大手外資系クライアント先常駐】日英バイリンガルシニアビッグデータサポートエンジニア - client support
Contract Type: Permanent
Location: 東京都
Industry:
IT
Reference: 2168
Contact Name: Aya Kubota
Job Published: October 24, 2018 17:18

Job Description

Description

◆クラウドプラットフォーム製品・ソリューションとビッグデータ含むAPIソリューションを使用いているクライアントのサポート
◆24x7組織の一員としてテクニカルサポートを行う
◆クラウドプラットフォーム製品・ソリューションとビッグデータ含むAPIソリューションを使用いているクライアント技術的サポートと開発サポートを行う
◆技術者・マネージャーと協力して製品の品質改善に努め、顧客満足度を上げること
◆事故マネジメント・問題マネジメント・チェンジマネジメント

【Responsibilities】

◆Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services.
◆Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
◆Provide technical assistance and support as part of a global 24x7-support organization.
◆Work closely with engineers and product managers to improve the product and make our customers successful.
◆Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
◆Follow notification and escalation procedures.
◆Follow standards for communications with business involving operational issues.
◆Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
◆Work closely with internal support team s to improve cloud products at a senior level

Requirements

◆3年以上の開発もしくは組み合わせ開発+ビッグデータエンジニアリングの経験
◆コード解読能力・クライアントの問題解決のためにコーディング
◆SQLの実用経験
◆ウェブプロトコル知識 (HTTP, TLS/SSL, etc)
◆プログラミング知識:Java, C++, C#, Scala, Python, etc
◆スクリプト言語知識:Python/PHP/R
◆ビッグデータ設計・テクノロジー(1TB以上)及びBIソリューションの経験
◆分散コンピューティングのフレームワーク経験 例) Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query等
◆分散コンピューティングのデータ格納(HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis 等)

【必須語学スキル】

①日英バイリンガル: 日本語流暢レベル・英語ビジネスレベル

※クライアント対応(文書・電話でのやりとり)が求められます。
※社内で英語を使って頂くことがあります。

【Required skills】

◆3+ years’ experience fully as developer or a combination developer + big data engineer
◆Familiar with web protocols (HTTP, TLS/SSL, etc).
◆Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R).
◆Background in SQL.
◆Experience with BigData architectures and technologies (more than 1TB of data) and BI solutions.
◆Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.).
◆Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.).
◆English B2/C1
◆Ability to read and understand code, able to write code to reproduce customer problems.
◆Familiar with web protocols (HTTP, TLS/SSL, etc).
◆Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R).
◆Background in SQL.
◆Experience with BigData architectures and technologies (more than 1TB of data) and BI solutions.
◆Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.).
◆Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.).
◆English B2/C1

【Necessary Language Skill】

①Fluent level of Japanese /Business level English

【Nice to have】
◆Experience in technical support: familiarity with case prioritization, SLA compliance, and quality.
◆Experience with the popular technologies in the machine learning/big data ecosystem.
◆Experience with any ML library (scikit learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts.
◆Experience with PaaS and IaaS technologies.
◆Java or Objective C.

【Ideal Candidates】
◆Strong research, analytical and problem-solving skills required to work with petabyte or even exabytes of data.

Job details

Salary
¥12,000,000 ~ ¥7,000,000
Language requirement
Japanese (Fluent), English (Business)