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急募!【業界No.1】Bilingual Technical Service Engineer - 東京

Job Title: 急募!【業界No.1】Bilingual Technical Service Engineer - 東京
Contract Type: Permanent
Location: 東京都
Industry:
IT
Reference: 2230
Contact Name: Aya Kubota
Job Published: November 13, 2018 16:40

Job Description

Description

The company is a No.1 RPA company. They are hiring bilingual Technical Support Engineers to keep their service in high and bring high customer satisfaction.

  • Take ownership of incoming help requests from end users and document all pertinent customer information.
  • Hands-on experience working with ticketing tools and SLA governed environment.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
  • Record, track, and document the problem-solving process all the way through to the final resolution.
  • Use logical reasoning to analyze a situation and make use of available debug utilities.
  • Identify and learn old and new software features supported by the organization.
  • Hands-on experience working with fixes at the product level, including installing and upgrading software.
  • Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
  • Ability to establish a proper course of action to ensure efficient completion of work within prescribed time limits.
  • Develop FAQ and Knowledge Base articles to aid in problem resolution.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science or equivalent
  • Proven working experience in Enterprise technical support
  • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
  • Basic knowledge of Database, VB/Java scripting, Excel macros
  • Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
  • Strong problem-solving and multi-tasking skills
  • Excellent client-facing skills
  • Excellent listening skills
  • Excellent written and verbal communication skills
  • Ability to speak and write clearly and accurately
  • 24 x 7 rotating shifts

Job details

Salary
¥5,000,000 Yearly ~ ¥8,000,000 Yearly
Language requirement
Japanese (Native), English (Business)
Visa requirement
Japan