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契約 サービスデスクマネージャー 沖縄・福岡

Job Title: 契約 サービスデスクマネージャー 沖縄・福岡
Location: Tokyo
Industry:
IT
Reference: 2062
Contact Name: Aya Kubota
Job Published: August 14, 2018 17:52

Job Description

Description

同社は外資系ITサービス企業です。

現在同社ではクライアントのL1サポートをマネジメント頂けるバイリンガルの候補者を求めております。

  • Manages the activities and personnel associated with providing technical services to internal customers.
  • Identifies, prioritizes and confirms resolution of reported problems with systems, hardware/software and/or network problems.
  • Regularly interfaces with customers and management on the status of current resolution efforts and lead daily/weekly meetings.
  • Ensures the delivery of all phases of help desk technical support including receipt, prioritization, documentation, resolution and customer support of software, hardware, operating systems and configuration issues.
  • Manages the process of maintaining daily logs, turnovers, reruns and equipment malfunction reports consistent with established service levels; takes corrective action if service levels are not maintained.
  • Provides task leadership to assigned staff including the development and implementation of training priorities to ensure departmental staff maintains current technical/customer service skill
  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management
  • The Technical Helpdesk Manager, is a senior-level professional, a seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of technical services, policies, practices, processes and procedures to the most complex range of assignments.
  • Manages the activities and personnel of the Service Desk functions.
  • Ensures the operation is in accordance with the established procedures and practices.
  • The manager monitors performance of support personnel, reviewing response times, problem logs and trends in problems reported.
  • Plans and implements major initiatives related to the support center
  • Performs complex feasibility studies, life-cycle analysis and cost/benefit studies
  • Plans and establishes priorities and manpower utilization
  • Selects and manages subordinates to achieve overall objectives
  • May write or lead proposals that require a high level of functional or client expertise
  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management
  • Other duties as assigned

Requirements

  • Minimum of 5 years progressively responsible related experience in Service Desk Management
  • 3+ years experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.
  • Demonstrated understanding of information technology, preferably with ITIL certification
  • Progressive experience handling large Service Desk Teams
  • Proficiency in use of PC and related software (spreadsheet, database, etc.) applications.
  • Candidates must have Excellent English communication skills.
  • Proven coaching and mentoring skills
  • Exceptional problem solving and analytical skills
  • Strong team player

Job details

Salary
¥3,500,000 ~ ¥5,000,000
Language requirement
Japanese (Fluent), English (Business)
Visa requirement
Japan

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