Connecting...

バイリンガル ITサポートエンジニア 【外資系・大手金融業界向け】(契約社員スタート) / Bilingual IT support Engineer - Finance firm (Contract start, possibly perm later) 3.8 - 5M

Job Title: バイリンガル ITサポートエンジニア 【外資系・大手金融業界向け】(契約社員スタート) / Bilingual IT support Engineer - Finance firm (Contract start, possibly perm later) 3.8 - 5M
Location: Tokyo
Industry:
IT
Reference: 2535
Contact Name: Takashi Seta
Job Published: June 27, 2019 13:33

Job Description

Description

外資系大手IT企業がサービス提供するポジションで、
金融機関のミドルオフィス部門(日本人のユーザー)向けにITサポートを行って頂ける方を求めております。

金融機関のミドルオフィス部門(日本人のユーザー)をサポートするポジションのため、
日本のカスタマーサポートレベル、カスタマーサービスマインドが求められます。
ITだけでなくアドミタイプの細かい作業が苦手でなく、チームワーク力のある方をお待ちしております。

見込み残業込み59時間はサラリーに含まれますが、
チーム内で調整するシフト勤務のため、残業は月平均でもほとんどありません。
シフト勤務: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00

また、契約社員としてのスタートですが、
1-2年でほとんどの方が正社員になられています。
詳細は面談時にご説明させて下さい。



The company is foreign based IT service company.
They are hiring for a Bilingual IT support engineer who will be working in middle office user support team at a major global financial institution.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide on-site technical support for desktop PCs – both software and hardware
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Proactively inform management of trends, significant problems and expected delays.
- Provide other IT-related support as required by the business
- Test applications as required by the business before rollout

Requirements

Requirements:
- IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite and Good Working knowledge
- Solid understanding of Intel based PC hardware/peripherals
- Strong verbal, written, listening communication experience
- Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage

SKILLS
- Ability to make sound decisions following approved procedures in a fast paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision

Language Level:
English: Business/ Japanese: Native
Working Shift Hours: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00

Job details

Salary
¥3,800,000 Yearly ~ ¥5,000,000 Yearly
Language requirement
Japanese (Native), English (Business)
Visa requirement
Japan