バイリンガル オペレーション アシスタント/Bilingual Operation Assistant 【外資系・IT企業 / Tokyo 2020プロジェクト】

Job Title: バイリンガル オペレーション アシスタント/Bilingual Operation Assistant 【外資系・IT企業 / Tokyo 2020プロジェクト】
Location: Tokyo
Reference: 2640
Contact Name: Takashi Seta
Job Published: September 10, 2019 18:36

Job Description


The company is a major foreign IT company that supports Tokyo Olympic/Paralympic 2020.

The company is hiring a Training and Operations Staffing Assistant
Duration: November 2019 until end of Sep 2020

Job duties, including but not limited to:
Assist support staff in terms of staffing operations such as contact & shift schedule data maintenance, training set up, procurement of operational needs such as mobile, accreditation and transport

- Support training management team to deliver training as per training plans
- Support trainers to set up individual training session in terms of facilities bookings, inviting, recording attendance, collecting feedback from participants
- Support training management team in e-learning administrative tasks
- Support creating training operation related documents
- Maintain the training matrix up to date for each supporting role (Games Time) Job Positions
- Support keeping track of training data and creation of regular reports

Shift & Contact data maintenance:
- Consolidate, check and register shift data from various teams
- Maintain shift data up-to-date in case of changes in plan, such as swapping an individual´s shift or shift time
- Maintain the contact data up-to-date with the latest shift assignment
- Support and maintain the requirement list for allocation of resources to each role up to date to ensure that they have the right tools to perform their activities based on the role requirements.

- Support to procure and recollect of required items for operational support, such as mobiles, IDs or uniforms
- Support to arrange logistics for operational support, such as transportation
- Support and work together with the service desk team to procure required system accounts and privileges for operational support

- Conduct Document management tasks such as maintenance of files up to date and organization of shared folders/databases.
- Assist communication between customers and own team
- Assist with meetings management, meeting minutes taking

All these tasks should be focused on:
- Providing excellent service to our customers
- Ensuring a high level of quality
- Ensuring the success of all Core Operations Team activities and objectives, and the projects it supports
- Reusing, as much as possible, existing Know-how and material from previous projects
- Enhancing and/or supplementing the existing Know-how for use in future Events

Monthly salary: 375,000 - 391,666 (Including 59 hours over time per month)


- Fluent level in English and Business level in Japanese (written and verbal)
- No work experience required
- Interests in a multi-cultural and international environment
- Good communication and interpersonal skills

- Team spirit
- High attention to detail
- Flexible approach to working hours

Job details

Language requirement
English (Fluent), Japanese (Business)