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カスタマーサービス スペシャリスト/ Customer Services Specialist【外資系・製造業(化学系)】 5.5 - 6.5M

Job Title: カスタマーサービス スペシャリスト/ Customer Services Specialist【外資系・製造業(化学系)】 5.5 - 6.5M
Location: Tokyo
Industry:
Reference: 1769
Contact Name: Takashi Seta
Job Published: October 30, 2017 08:32

Job Description

Description

欧州に本社を持つ、グラファイト/カーボン材メーカーにおける、カスタマーサービス職です。

JD:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements

10年以上の製造業/メーカーにおいて、カスタマーサービス経験をお持ちのミッドレベルの候補者を求めております。
外資系化学会社(鉱業、化学品、石油化学、重工業、非鉄金属、電子素材など)にて正社員での勤務経験者優遇

コミュニケーション力が求められ、特に、お客様への敬語の使い方が問われます。
直接お客様と話すこと多くなりますので、難しい局面(例:デリバリー問題、突然のトラブル対応等々)をそつなくこなせるスキルが要求されます。

Requirements:
- 10+ year proven customer support experience or experience as a client service representative
- Experience in multinational company, manufacturing company
- Experience in mining or chemical related industry is a plus

- Bachelor degree
- Experience in using SAP
- Japanese Native and business level in English (TOEIC: 700)

- Excellent knowledge of MS Office: Word, Excel and Powerpoint.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices

SKILLS/ABILITIES:
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills: i.e. Keigo to customers
- Ability to multi-task, prioritize, and manage time effectively

Job details

Language requirement
English (Advanced business), Japanese (Native)