ジュニア・カスタマーサービスアソシエイト・コーディネーター/Junior CSA Coordinator【外資系・大手FMCG】

Job Title: ジュニア・カスタマーサービスアソシエイト・コーディネーター/Junior CSA Coordinator【外資系・大手FMCG】
Contract Type: Permanent
Location: Tokyo
Reference: 2103
Contact Name: Ruby Lin
Job Published: September 20, 2018 11:35

Job Description



【Job Purpose / Overview】

Conduct quality checks for complaint samples and determine quality error. Act as an interface between Customer Care and CSA Coordinator and/or play a coordinator roll to settle customer/consumer complaint successfully and to minimize critical issue flow out.
Work together with CSA Coordinator to have a beneficial influence on quality improvement to make RC globally competitive by sharing the best practice of one of the biggest quality-conscious market.


Key Responsibilities

  1. Complaint sample handling
    A) Receive and unpack complaint samples (20%)
    B) Complaint sample examination (50%)
    C) Providing a hand written report to Customer Care (10%)
    D) Sending samples to factories (20%)
  2. Management and analysis of complaint data
    A) Monitoring and escalation of complaint trends (50%)
    B) Request complaint investigation to RC factories (30%)
    C) Update documents (cf. Foreign Body list) (10%)
    D) Check for data entry errors (10%)
  3. Support to initiate system implementations, information sharing to assist in activating an efficient customer service operation.
  4. Data entry of complaint sample check results
    A) Enter examination results in Japanese and English in the system along with photos of the defect
  5. Report all relevant data / information and conduct regular meetings to review quality related matter with all relevant functions to promote fundamental improvement on product quality / food safety along with RC value through pipeline.
  6. Support PRIMP initiator to issue quality related incident to all necessary counterpart in a timely manner; 5 RC or 2 Mars factories, External co-packer (TOKAI), RC Campus (Customer Care, QSP, Q&FS, Purchasing, R&D, Formulation, Packaging) RCJ (Marketing, Sales, SCD, Packaging, Reg.&PA)
  7. Benchmark, test to seek customer demand for product quality.
  8. Administrative tasks
    A) Purchasing needed equipment or goods
    B) Taking care of invoices
    C) Managing waste from complaint samples
    D) Managing retention samples
    E) Filing

【Education & Professional Qualification】

  • Sufficient verbal & written communication skills in Japanese & English
    (Advance: TOEIC 650 +)
  • Computer/System proficiency


  • Quality Control and/or Quality Assurance
  • More than 3 years working experience in food manufacturing environment
  • Preferably, more than 3 years working experience in international foreign manufacturer

Job details

¥5,000,000 Yearly ~ ¥6,200,000 Yearly
Wage details
Language requirement
Japanese (Native), English (Business)

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