カスタマーサービス・コーディネーター/CS Coordinator【外資系・大手FMCG】

Job Title: カスタマーサービス・コーディネーター/CS Coordinator【外資系・大手FMCG】
Contract Type: Permanent
Location: Tokyo
Reference: 2106
Contact Name: Ruby Lin
Job Published: September 20, 2018 14:56

Job Description



【Job Purpose / Overview】

This role ensures customer satisfaction through high speed and quality order entry and management. This position is a contact window between Supply chain and customer (Internal and external).Responsible of supervising of day to day operations related to Customer order management regardless of pillar, order taking mode (EDI, Fax, POS/PRO) and therefore is behaving as a back-up of Customer service executive.


Key Responsibilities

【CS assistant】

  • Full supervision of the whole Outbound Customer service operator tasks
  • Deliver order entry in a quality and speed that meet business expectations
  • Is expected to bring insight to Customer Service executive for process and customer service improvement opportunities
  • Solves issues that are recurrent and/or identified following a framework or a known routine trouble shooting procedures
  • Take over Customer Service executive routine work in case of absence or his/her requirement.
  • Responsible of Customer phone call / complaint handling
  • Support temporary staff for training and troubleshooting situation
  • Secure relationship through relevant information sharing with relevant stakeholders

【General Outbound】

  • Cross function support project related to Customer/Product data management participation
  • Verifies customer information (i.e. customer master, EDI etc. ) is correct and up-to-date
  • Sales Order Process management and improvement
  • Coordinating communication with Warehouse/3PL/Sales/Customers
  • Handles customer complaints and input in systems or delegate to sub team members
  • Report complaints related to domestic distribution and input in systems or delegate to sub team members
  • Responsible for information sharing about on-going deliveries and delays (timely and reliably)
  • Create & Monitor Customer Service KPI
  • Contribute to the deployment of EDI

【Education & Professional Qualification】

  • Bachelor degree
  • English Skill (TOEIC700-)


  • More than 5 years working experience either in supply chain or customer service or quality control fields.

Job details

¥5,000,000 Yearly ~ ¥6,200,000 Yearly
Wage details
Language requirement
Japanese (Native), English (Business)

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