【Foreign based firm】Bilingual Technical Support Engineer in Optical domain or transmission - Tokyo

Job Title: 【Foreign based firm】Bilingual Technical Support Engineer in Optical domain or transmission - Tokyo
Contract Type: Contract
Location: Unknown
Reference: 2509
Contact Name: Manu Tomar
Job Published: June 04, 2019 12:56

Job Description


Emerge is looking for candidates who will be working with European consulting firm as a Technical Support.

General responsibilities

  • Provide system level post sales technical support for customers optical transport solution customer base. Including testing, troubleshooting, and remote technical support.
  • Focus to contribute to technical support function for Japan & APAC customers. Including flexible approach to meet customer deliverables, Role demands accountability in terms of customer case management, manage escalations, customer communications, cross functional working with sales/services/project/product experts in same or different time zone ensuring timely delivery of solution to our customer.
  • Responsible and drive customer satisfaction with regular interactions, timely responses and resolving customer network challenges

General Activities

  • Manage Japan specific customer requirements to start with and may add other geographies
  • Provide input as required for global technical support and customer operational reviews
  • Coordinate with other support teams and ensure cases are progressing and deliverables are met
  • Conduct regular case reviews to manage customer tickets and work on hand
  • Involve in remote technical support (via phone or on line)


  • Carrier Ethernet: Services like E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, 802.1ah, 802.1ay), Ethernet Ring Protection (G.8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS & Traffic Engineering CFM, OAM, Y.1731, RFC 2544, Sync-E
  • Optical: OTN (G.709), SONET/SDH, WDM, TDM Synchronizing Principles, DCN design & WDM
  • Resiliency mechanisms: Control Plane, 1+1, SONET/SDH Control Plane, MSP, SNCP, BLSR, UPSR
  • Understanding of NMS/EMS architecture, OSS Integration
  • Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc.)
  • Bilingual in both Japanese and English

Job details

¥500,000 Monthly ~ ¥550,000 Monthly
Language requirement
Japanese (Business advanced), English (Business)