【Major IT company】Deskside support Engineer - work at Global finance firm - Tokyo

Job Title: 【Major IT company】Deskside support Engineer - work at Global finance firm - Tokyo
Location: Tokyo
Reference: 2266
Contact Name: Aya Kubota
Job Published: April 15, 2019 12:29

Job Description


The company is major global IT company.

They are hiring an IT support Engineer who will work at client office which is global major finance firm.

  • • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • • Proactively inform management of trends, significant problems and expected delays.
  • • Provide other IT-related support as required by the business
  • • Test applications as required by the business before rollout


  • At least 5 years of IT experience
  • Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
  • Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
  • Solid understanding of Intel based PC hardware/peripherals
  • Strong verbal, written, listening communication experience
  • Strong technical skill is preferred
  • IT support experience in Finance industry is plus

• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision

Language Level:
English: Business, Japanese: conversational
Working Shift Hours: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00

Job details

¥3,500,000 Yearly ~ ¥4,500,000 Yearly
Language requirement
English (Business advanced), Japanese (Conversation)
Visa requirement